Frequently asked questions

Questions about consultations, physiotherapy & payments


How long do Physiotherapy consultations last for?

Initial consults typically last 40 minutes while subsequent appointments last for 30 minutes. However, for clients with multiple issues or complicated issues, appointment times can be extended to an hour.

What should I wear to an appointment?

You should wear comfortable clothes that you can remove easily if required when doing massages or manual treatments.

Gym or athletic wear is preferred as some physios will prescribe exercises for management of an injury.

As a returning patient, is it necessary to schedule another initial appointment, or can I proceed with follow-up visits?

If you have been here before and are seeking treatment for a new injury, you will need to schedule an initial consultation. During this appointment, our experienced clinicians will conduct a comprehensive assessment of your current condition to ensure that you receive the appropriate care and accurate diagnosis. Your well-being is our priority, and this evaluation will help us provide the best possible treatment for your specific needs.

Do I need a referral from my doctor to see a Physiotherapist?

You do not need a referral from your doctor to see a physiotherapist.

Do I need an X-ray or MRI before beginning physiotherapy?

Generally, you do not need X-rays or MRIs, before beginning physiotherapy.

X-rays or MRIs will be helpful to provide reassurance and confirm any pathologies or tissue damage in certain situations – for example if you have been involved in an accident and may have suffered a fracture or major trauma. Rest assured that your physiotherapist is a highly skilled professional who have the skills to help determine the cause and extent of your injury through a full examination and assessment.

Do you do home visits?

Primal Physiotherapy provides home visits for private clients and NDIS participants. The price will vary depending on distance and travel. Please contact our team to see if we can visit you.

Payment & Insurance

Do you treat patients without private health insurance?

Yes. You do not need private health insurance to see a physiotherapist at Primal.

Can I claim private health on a physiotherapy treatment?

Private health insurance can cover physiotherapy treatment, however, please look up your extras cover to see if physiotherapy is included. There will be a gap fee after your claim. The gap fee will vary from different insurance companies.

We have a HICAPS machine that can provide on-the-spot claiming – please bring your private health insurance card along to your appointment.

Payment Types

We accept Cash, Visa, Mastercard & EFTPOS.

We do not accept American Express.

Is Physiotherapy covered by Medicare?

Physiotherapy can be covered by Medicare, however, will require a GP visit before booking an appointment. Medicare only covers chronic injuries and will be determined by your GP – there is a maximum of only 5 allied health sessions that can be covered by Medicare.

There may be a gap payment for your appointment so please make sure you contact the clinic before booking your appointment.

Do you charge a gap fee for Medicare appointments?

If you schedule a Medicare appointment before 3pm Monday to Friday, there will be no gap fee. You will receive a 30-minute initial consultation and 20-minute follow-up consultations covered by Medicare. If you wish to extend your appointment beyond the allocated time, an additional gap fee will apply for the extension.

However, please note that due to our busy schedule and high demand, appointments after 3pm Monday to Friday and on Saturdays will incur a gap fee. The gap fee will be determined based on the duration of the extended appointment.

For more information or to inquire about our services, please feel free to contact us at (03) 9995 8044. We are here to assist you with any queries you may have.


What’s the difference between Physiotherapy and Physical Therapy?

Physiotherapy and Physical Therapy are the same despite many people thinking there is a difference. Physiotherapists and physical therapists both assess, treat, and rehabilitate clients by using a combination of manual therapy and exercise.

Does Physiotherapy hurt?

We will ensure that you leave each consultation feeling better than when you walk in.

Therefore, to achieve this we will check in throughout the session with you to reduce any apprehension that you may have. We thrive on transparency and allowing you to feel that you are fully involved in this partnership throughout the process. We take into account of what your expectations are, what outcomes you want to achieve out of physiotherapy, and together devise the best plan to get you there.

What injuries, body parts, and syndromes do you treat?

Primal Physiotherapy can treat a variety of injuries ranging from neck and low back pain from desk work to sports injuries like ankle, shoulder, and knee injuries.

How long after an injury should I wait to see a Physiotherapist?

Seeing us soon after having an injury will allow for us to put a plan in place for your injury to help reduce your pain and your improve outcome. The sooner you see a physiotherapist for your pain, the quicker we can address the issues.

Will I have to stop participating in my sport/exercise routine while I am getting treatment?

You can still be active after being injured.

We can identify your aggravating movements and modify your activity levels so that you can stay active without further aggravating your injury.

How many treatments will I need till I’m 100% again?

The number of treatments you need will depend on a number of factors, such as the severity and nature of your pain/ injury, your lifestyle factors, as well as your personal goals. 100% will differ for individuals – whether it is to be pain-free or return to a specific sporting activity.

We will review this with you during your first consultation regarding your treatment and rehab timeline, and together formulate an actionable plan to get you to 100%.