NDIS 

Their attention to detail and the way they care. Primal Physios ask more appropriate questions rather than generic ones. When they do ask a question, they listen to me and actually care about what I’ve just told them. I’ve been disabled since 1991 and I’ve seen quite a few physios in that time, and most of them have been quite disappointing, but as soon as I started at Primal, I knew that they were a great fit for me.

Lisa was a very important and vital part of my yearly NDIS review, because she made sure that I got all the funding I needed. If it wasn’t for Lisa, I would probably still be underfunded and be suffering because of it. I really rely on physiotherapy to keep my body functioning and alleviate the pain I get, so when I got the approval for the new plan, I was stoked. Not only did she get my physiotherapy funding, but she also managed to secure more funding for personal training. Something that wasn’t really going to benefit Primal because I have a personal trainer, but just goes to show how much she cares. They handle all the invoices which is great for me because it means that I can just focus on my physiotherapy.

Unlike any other physiotherapist has done in the past. Sure they know that I have a disability, but they don’t carry on like I have one. Instead, they get me involved in the therapy and treat me like a person first, then treat my disability as I would expect. I feel like they view me as a regular person, just with a few physical limitations, and that’s the way I want to be viewed. By everyone in in my life.

Because to them, you’re more than just another patient and they make you feel that way. I feel like I’m a part of the “family” at Primal.

Find one that treats you with respect and doesn’t patronise or talk down to you. One that knows what they’re talking about when they are treating your ailment, and explains things to you in a way that makes sense. It doesn’t matter how you are managed (self, plan or NDIA), you have the right to request a different physiotherapist, so get one that you are 100% happy with and don’t settle for anything else. If you have the chance, I would most definitely recommend giving Primal a shot at helping you out because I’m sure you won’t regret it.